Stinto thrives off the success of our customers, and we’re looking for strategic, growth-focused, and results-driven Customer Success Managers (CSMs) to engage, retain, and enable Stinto’s customers. Our Customer Success team serves as the primary advocate for our customers, guiding them along a path to success and engaging resources across Stinto to accelerate the adoption and expansion of the Stinto platform.
You will be responsible for:
- The complete post-sales lifecycle for a portfolio of Stinto customers
- Contributing to the development of Stinto’s methodology for creating customer value
- Project managing Stinto customers towards success, retention and ultimately renewal
- Ensuring that all Stinto customers are making use of relevant features, and maximizing the value they derive from the platform
- Providing invaluable feedback to our Head of Product on platform usage, and feature requests
To be successful, you will need:
- History of success as a consultant, pre-sales, technical account manager or equivalent
- Proven track record of achieving targets and goals in a commercial setting
- Experience in managing large complex projects and enterprise customers
- Strong project and stakeholder management skills
- Strong structured problem-solving skills, and an ability to prioritize
- Good knowledge of change management principles
- Ability to travel 30 days a year
For more information or questions please contact us at sw@stinto.com
Please apply on mail or through The Hub