Customer Success Manager

Customer Success Manager

26. May - 2020

Stinto thrives off the success of our customers, and we’re looking for strategic, growth-focused, and results-driven Customer Success Managers (CSMs) to engage, retain, and enable Stinto’s customers. Our Customer Success team serves as the primary advocate for our customers, guiding them along a path to success and engaging resources across Stinto to accelerate the adoption and expansion of the Stinto platform.

You will be responsible for:

  • The complete post-sales lifecycle for a portfolio of Stinto customers
  • Contributing to the development of Stinto’s methodology for creating customer value
  • Project managing Stinto customers towards success, retention and ultimately renewal
  • Ensuring that all Stinto customers are making use of relevant features, and maximizing the value they derive from the platform
  • Providing invaluable feedback to our Head of Product on platform usage, and feature requests

To be successful, you will need:

  • History of success as a consultant, pre-sales, technical account manager or equivalent
  • Proven track record of achieving targets and goals in a commercial setting
  • Experience in managing large complex projects and enterprise customers
  • Strong project and stakeholder management skills
  • Strong structured problem-solving skills, and an ability to prioritize
  • Good knowledge of change management principles
  • Ability to travel 30 days a year

For more information or questions please contact us at sw@stinto.com

Please apply on mail or through The Hub

We use cookies to better your experience of the site.